Incidents, Claims and Complaints
In order to solve any incident with your insurance, you can contact Cigna’s Incidents Service, either at the addresses or telephones that appear in the contractual documentation of your policy, through the office or insurance intermediary with whom you contracted the insurance policy, or through of the following ways:
- Online, by filling out our online form.
- By phone, calling our Customer Service number: 91 418 40 40 y 93 301 06 56.
- In person at our offices
How does Cigna solve you Incidence?
The client will receive a response from the Incidents Service, also in writing, in accordance with the terms established in Cigna’s Customer Protection Rules.
In case of disagreement with the decision issued or after the expiration of one month without the Incidents Service having issued its decision, the client may submit his complaint or claim to the Claims Service of the General Directorate of Insurance and Pension Funds “Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones” (Paseo de la Castellana, 44, 28046-Madrid) directly through the following link:
Claims and Complaints Service
Likewise, Cigna offers you the Consumer Ombudsman Service to attend and resolve the complaints and claims presented by its clients, according to the procedure established in Order ECO 734/2004, of March 11 and in its own Customer Protection Rules.