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What we do for you

We are committed to listening to you, understanding you and managing your consultations in a personalized way in order to guarantee an excellent, high-quality service.

Throughout the year, at any time, we are there to answer your questions about emergencies or medical information, we seek out the best medical facilities or doctors for you and manage ambulance transportation.​

In addition, from Monday to Saturday, between 8 am and 8 pm*, you can contact us to ask about:

  • What your insurance covers.
  • The cover status of your insurance.
  • Any issues relating to insurance invoicing.
  • Status of your reimbursement claims.
  • Management of terminations or changes to health plan.
  • Addition of family members to insurance.
  • Authorizations needed for surgery, hospitalization and certain diagnostic investigations.

It's so simple to contact us by calling 91 418 40 40 / 93 301 06 56, sending an e-mail to servicio.cliente@cigna.com or leaving your details here.

* July and August from 8 am to 6 pm, Monday to Friday"